FAQs

Q?

What are soft furnishings?

A.

Soft furnishings refer to items made from cloth – such as textiles and fabrics that are used to decorate a space or provide privacy or heat protection. Curtains, Blinds, Upholstery (furniture coverings) and Wall coverings, are examples of common soft furnishings. Changing the soft furnishings is one of the most effective and fastest way to redecorate a room or office. For example, you could brighten up a room and change the mood by replacing dark-coloured furnishing with a lighter-coloured furnishings.

Q?

What services do SOFTHOME provide?

A.

We are a one-stop solution provider that specializes in soft furnishings – from curtains, blinds, wallpaper, window films to upholstery, hence our name, SOFTHOME.

Our products serve not just its functional use or just as a decoration. It also provides value-added purpose of protection, privacy protection and protection from the sun (e.g. window films). Check out our catalog for more details.

Q?

I need new soft furnishings for my home but I don’t know where to start.

A.

You can start with your 100% free on-site consultation from us. Call us at 9221 9632 for a non-obligatory consultation. Our consultants will come to your home to discuss your needs and offer you solutions for your consideration. Measurements will be taken then to provide you with an accurate and non-obligatory quotation for your consideration.

Alternatively, you could email us your dimensions and floor plan at [email protected] and we can provide you with a proposal for your consideration.

Q?

I am looking for something unusual. Do you do customization?

A.

Sure! We do customized projects for our clients – for example, for medical clinics, therapy centres, spa centres, museums etc, that require privacy and wish to do away with fixed partition systems, a flexible cubicle curtain system is a great solution. Customization is all about being unique, and if you do have a requirement for it, our consultants will be able to work out a proper project solution for you. Email to us at [email protected]

Q?

Can I see samples?

A.

Definitely. During our consultation, you will get to see a wide range of fabrics in all kinds of textures and colors sourced from all around the world.

Q?

How long does installation take?

A.

Generally for most residential units, installation will be completed within a day. For larger-scale commercial projects, installation could span over a few days.

Installation takes place during normal working hours (Mon-Fri 9am-6pm).

Upon request, or due to specific of projects, we can do weekend and night installations.

Q?

PRICING, WARRANTIES

A.

Most products comes with 1 year warranty, our motorized systems comes with a longer warranty up to 7 years depending on what system you prefer. Our warranty covers the functionality of the mechanism only. There are no warranties for fabrics (due to wear and tear).